{"id":9623,"date":"2020-09-28T00:42:12","date_gmt":"2020-09-28T00:42:12","guid":{"rendered":"https:\/\/fajastentalla.com\/en\/?page_id=9623"},"modified":"2026-10-07T21:17:29","modified_gmt":"2026-10-07T21:17:29","slug":"shipping-conditions","status":"publish","type":"page","link":"https:\/\/fajastentalla.com\/en\/shipping-conditions\/","title":{"rendered":"Shipping Conditions"},"content":{"rendered":"\n<ul class=\"wp-block-list\"><li>National shipping costs are paid by the customer and are calculated automatically based on the order&#8217;s weight and the destination city or municipality, with a minimum of <strong>COP $20,000<\/strong>. The cost may be higher for destinations that are hard for carriers to reach. The exact shipping cost is shown at the end of checkout, in the shopping cart and in the order total, before you confirm payment.<\/li><li>An\nOrder placed by this Te Entalla online store has a maximum time of 8 business days\nto be sent, after payment is confirmed, if we present any special case of delay\nor setback, the company Te Entalla will immediately contact the buyer, to\nnotify the difficulties and delays.<\/li><li>It\nis important to keep in mind that our shipping time is different from the\ndelivery time that the transport company handles in reaching the final\ndestination, the latter depends on the contractual conditions of the roads and\nthe state of public order in the country.<\/li><li>The\nshipping time: is the time between the confirmation of the order payment and\nthe delivery of the package to the transport company.<\/li><li>Delivery\ntime: is the time it takes the transport company to move the package from the\ncity in which it was received and deliver it to the exact destination address\nwritten by the customer. It is important to keep in mind that it depends on the\ncontractual conditions of the roads and the state of public order in the\ncountry.<\/li><li>The\ncustomer is exclusively responsible for writing and verifying the address where\nhe wishes the package to be delivered with his paid order.<\/li><li>Te\nEntalla is responsible for notifying the customer of the shipment confirmation\nof the merchandise, the transport company and the guide number that identifies\nthe package.<\/li><li>In\nthis case, the package presents some novelty due to an error in the data\nprovided and the transport company requires a return, change of city or\ndestination and this generates an extra cost, this same will be assumed by the\nclient.<\/li><li>The\ntransport company may deliver the package only to the address detailed in the\norder to the customer who bought it, or someone who is at that address, this\nperson must sign with an identity document number and a clear name so that\ndelivery can be verified. Te Entalla is exonerated from any misunderstanding\nafter the merchandise is delivered to the address, since it is the customer&#8217;s\nfull responsibility to provide an exact and safe address for the delivery of\nhis merchandise.<\/li><li>The\nexact days that the transport company takes to deliver the merchandise depends\non the geographical position of the destination, the contractual conditions of\nthe roads and the state of public order in the country.<\/li><li>The\ntransit days of the package will be established by the national and\/or\ninternational transport company, according to the contractual conditions of the\nroads and the state of public order in the country, Te Entalla cannot be held\nresponsible for delays in the transport or deliveries of the packages, because this\ncorresponds only to the transport company from the moment they enter into\ncustody of the merchandise dispatched to customers.<\/li><li>If\nyou want more information about these registered conditions for the shipment of\nyour package, we can gladly assist you through our direct WhatsApp lines\n+573108719466 and +573163675407<\/li><\/ul>\n\n\n\n<p><strong>LOSS, THEFT, OR ANY DAMAGE AT THE TIME\nOF PACKAGE DELIVERY<\/strong><\/p>\n\n\n\n<p>All our packages sent by any of the national\nand international carriers are insured for their commercial value, so we can\nassure the client that their package is protected and that they will be\nanswered and replaced in case of loss, damage or theft before the delivery of\nthe same in the destination address, following the legal steps required in any\ncase by the company transporting the package.<\/p>\n\n\n\n<p>Te Entalla is responsible for supporting and\nrepresenting the case between the company transporting the merchandise and the\nend customer, for this we must adhere to the times of the Colombian government\nlaw, which require a time of up to 15 business days after filing the formal\ncomplaint with all the evidence and details of what happened, to examine and\nrespond to the situation presented.<\/p>\n\n\n\n<p>We promise to communicate with the client and\nprovide continuous information and updates on their case.<\/p>\n\n\n\n<p>Our WhatsApp lines for customer service <\/p>\n\n\n\n<p>+573108719466<\/p>\n\n\n\n<p>+573163675407 <\/p>\n\n\n\n<p>Email: <a href=\"mailto:ventas@fajastentalla.com\">ventas@fajastentalla.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>National shipping costs are paid by the customer and are calculated automatically based on the order&#8217;s weight and the destination city or municipality, with a minimum of COP $20,000. The cost may be higher for destinations that are hard for carriers to reach. The exact shipping cost is shown at the end of checkout, in&hellip; <a class=\"read-more-link\" href=\"https:\/\/fajastentalla.com\/en\/shipping-conditions\/\">Read More<\/a><\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9623","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fajastentalla.com\/en\/wp-json\/wp\/v2\/pages\/9623"}],"collection":[{"href":"https:\/\/fajastentalla.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fajastentalla.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fajastentalla.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/fajastentalla.com\/en\/wp-json\/wp\/v2\/comments?post=9623"}],"version-history":[{"count":0,"href":"https:\/\/fajastentalla.com\/en\/wp-json\/wp\/v2\/pages\/9623\/revisions"}],"wp:attachment":[{"href":"https:\/\/fajastentalla.com\/en\/wp-json\/wp\/v2\/media?parent=9623"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}