- Orders placed on this website have an approximate cost of $ 10,000 in national shipping and it’s assumed by the user, this value may be modified if the delivery destination is a municipality or city of difficult to access by transport companies, the value of the shipping cost will be reflected at the end of the purchase in the virtual shopping cart and in the list of the value to pay.
- An Order placed by this Te Entalla online store has a maximum time of 8 business days to be sent, after payment is confirmed, if we present any special case of delay or setback, the company Te Entalla will immediately contact the buyer, to notify the difficulties and delays.
- It is important to keep in mind that our shipping time is different from the delivery time that the transport company handles in reaching the final destination, the latter depends on the contractual conditions of the roads and the state of public order in the country.
- The shipping time: is the time between the confirmation of the order payment and the delivery of the package to the transport company.
- Delivery time: is the time it takes the transport company to move the package from the city in which it was received and deliver it to the exact destination address written by the customer. It is important to keep in mind that it depends on the contractual conditions of the roads and the state of public order in the country.
- The customer is exclusively responsible for writing and verifying the address where he wishes the package to be delivered with his paid order.
- Te Entalla is responsible for notifying the customer of the shipment confirmation of the merchandise, the transport company and the guide number that identifies the package.
- In this case, the package presents some novelty due to an error in the data provided and the transport company requires a return, change of city or destination and this generates an extra cost, this same will be assumed by the client.
- The transport company may deliver the package only to the address detailed in the order to the customer who bought it, or someone who is at that address, this person must sign with an identity document number and a clear name so that delivery can be verified. Te Entalla is exonerated from any misunderstanding after the merchandise is delivered to the address, since it is the customer’s full responsibility to provide an exact and safe address for the delivery of his merchandise.
- The exact days that the transport company takes to deliver the merchandise depends on the geographical position of the destination, the contractual conditions of the roads and the state of public order in the country.
- The transit days of the package will be established by the national and/or international transport company, according to the contractual conditions of the roads and the state of public order in the country, Te Entalla cannot be held responsible for delays in the transport or deliveries of the packages, because this corresponds only to the transport company from the moment they enter into custody of the merchandise dispatched to customers.
- If you want more information about these registered conditions for the shipment of your package, we can gladly assist you through our direct WhatsApp lines +573108719466 and +573163675407
LOSS, THEFT, OR ANY DAMAGE AT THE TIME OF PACKAGE DELIVERY
All our packages sent by any of the national and international carriers are insured for their commercial value, so we can assure the client that their package is protected and that they will be answered and replaced in case of loss, damage or theft before the delivery of the same in the destination address, following the legal steps required in any case by the company transporting the package.
Te Entalla is responsible for supporting and representing the case between the company transporting the merchandise and the end customer, for this we must adhere to the times of the Colombian government law, which require a time of up to 15 business days after filing the formal complaint with all the evidence and details of what happened, to examine and respond to the situation presented.
We promise to communicate with the client and provide continuous information and updates on their case.
Our WhatsApp lines for customer service
+573108719466
+573163675407
Email: [email protected]